Lampard, insists that Mourinho wants to see single-mindedness from his players but he can put an arm around a shoulder if it is needed.
Lampard said of Mourinho: “He is so thick skinned and one track minded to win, he doesn’t accept it if he doesn’t see that in somebody.”
“He can do both. With Joe [Cole] he was really strong. I remember him subbing Joe and Wright-Phillips around 25 minutes into a game. It was harsh.
“But at other times he would put his arm around Joe, speak well about him in the press and give him a boost. So he can do both.”