Certificate of Authenticity
Every Chelseafan12 signed product is issued with a Certificate of Authenticity, which guarantees that every Chelseafan12 signed item has been hand signed and obtained personally by us.
The certificate features a short description of how the signature has been obtained. Each certificate states when the product has been signed, the location of the signing and the name of the player who has signed the item.
To reassure all Chelsea FC fans that all of our memorabilia is 100% genuine, each Certificate includes a picture of the item you have purchased and, where available, a photo of the player hand signing the product.
In certain instances (due to circumstances outside of our control) it is not always possible to photograph every product whilst signatures are obtained. In these circumstances we provide evidence of the player signing other products during the same signing session. At Chelseafan12.com, we feel this shows authenticity of the item through association.
Each Certificate has unique information; the title of the product and the product code (for any future reference).
Finally, every certificate is signed by a member of our ChelseaFan12 team, authorizing a full life-time, money-back guarantee of the provenance surrounding your very special purchase of Chelsea FC memorabilia.
Framed Items without a ‘PRE-FRAMED’ label will be framed on demand and then dispatched via an overnight courier once framed. Please allow up to 7 working days for delivery.
Memorabilia items marked as ‘PRE-FRAMED’ will be shipped via DHL express to arrive the following day (Order needs to be placed before 2pm)
Unframed memorabilia items under £50 will be shipped via MyHermes delivery to arrive within 2-4 working days.
Any unframed item above £50 will be shipped via DHL express to arrive the following day (Order needs to be placed before 2pm)
Gifts and souvenirs will be shipped via standard delivery. Please allow 3-7 working days
Unframed memorabilia and ‘PRE-FRAMED’ Items are sent via DHL Express and are usually delivered to Europe 1-2 working days (after dispatch); 2-3 working days to USA and 3-4 working days for the rest of the world.
Framed Items without a ‘PRE-FRAMED’ label will be framed on demand and then dispatched via an express courier. Please allow up to 15 working days for framing and delivery.
Gifts and souvenirs will be shipped via standard international. Please allow 4-14 working days
We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but we recommend that you check with your local customs officials or post office for further information.
SHIPPING PRICES VARY DUE TO THE PRODUCT COUNT, SIZE, WEIGHT AND DESTINATION OF THE PARCEL. THE PRICE WILL BE CALCULATED DURING THE CHECKOUT PROCESS AND YOU CAN ALSO CALCULATE THE SHIPPING PRICE ON THE CART PAGE
PLEASE NOTE: External / Affiliate products (Items not purchased directly on our website) have their own shipping and delivery policies which are specific to each retailer. Please check their websites for delivery information.
If you are still unsure about when your order will be delivered or are looking for a specific delivery date please email us at [email protected], where we will be happy to help where we can.